Policies

 

  • Check-in & Check-out

    Check-in Time:  Between 10 AM and 10 PM. Rooms are ready at 3PM.

    Check-out Time:  Before 11 AM. You can pick your luggage later.

  • General Policies

    Children:  Children must be older than 12.

    Smoking:  Smoking is strictly prohibited.

    Candles & incense:  They are strictly prohibited.

    Pets:  No pet is allowed.

  • Deposit

    The deposit is 25% of the total cost of the booking. *

  • Cancellation Policy

    Half of the deposit will be refunded if the cancellation occurs more than 10 days before arrival.  It is not refundable otherwise.  There is a Grace Period of 24 hours for free cancellation.  For Grand Prix 2018, the deposit is the full amount and it is not refundable.

  • Payment

    Full payment is due upon arrival, with  Visa, MasterCard, American Express or cash (Canadian Dollars only).  The credit card used to make the booking must be presented at check-in to verify identity, along with photo ID.  Payment of the balance will be taken at check-in once the credit card is verified.  Third-party credit card billings are not accepted.

  • Visitors

    Visitors are not allowed, unless there is a specific agreement with Héritage Victorien administration.  For any situation involving visitors please contact us at the time of booking.